1. Booking, Amendment & Cancellation Policy
➤ Every booking made on LushTrip is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
➤ LushTrip levies negligible amount of 300 Rs. per passenger/per sector for domestic and 800 Rs. per passenger/per sector for international air tickets as cancellation service charges.
➤ Convenience fees are non-refundable in all cases.
➤ Some bookings may be non-refundable as per the specific airline’s / operator’s policy.
➤ Some bookings cannot be cancelled partially as per the specific airline’s / operator’s policy.
➤ Cancellations can be made online through Booking History section or offline by (i) sending an email to LushTrip [ Support@Lushtrip.in ] or (ii) through our whatsapp support channels or (iii) through call via support numbers or (iv) generating a support ticket/chat via website. Instant cancellations ( within 72 hrs ) may be entertained via email or call only.
➤ We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
➤ Amendment charges on LushTrip are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
➤ To cancel the tickets within 24 Hrs of the journey, LushTrip recommends customer to contact directly to the Airlines/operator and after that, send the cancellation request on our website / email for refunds.
➤ Company is not responsible for any delay or cancellation or amendment of flights from airline’s / operator’s end
➤ In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
➤ In case of an amendment by the customer leading to rescheduling of the original booking, the original booking shall stand modified and any cancellation in the original booking shall lead to cancellation in the rescheduled booking.
➤ For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge which may vary on different bookings. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.
➤ In case of international bookings if the customer is marked as No show for onward sector then the customer will be considered No show for the return sector as well.(Issued under Single PNR). In such scenarios customers need to connect the respective Airline directly before No show.
➤ The tickets issued by LushTrip shall be valid for a period of 1 year from the date of issuance of the ticket or such other period as may be prescribed by the concerned airline as per its policy.
2. Holidays Amendment & Cancellation Policy
✦ For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if full paid) or otherwise all paid amount will be charged as cancellation charges.
✦ For cancellations before 45 Days of departure, 50% of the tour cost (if full paid) or otherwise all paid amount will be charged as cancellation charges.
✦ For cancellations before 30 Days of departure, 80% of the tour cost (if full paid) or otherwise all paid amount will be charged as cancellation charges.
✦ For cancellations before 15 Days of departure, 100% of the tour cost (if full paid) or otherwise all paid amount will be charged as cancellation charges.
3. Refund Policy
➤ LushTrip will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through Booking History section or email.
➤ Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
➤ LushTrip will process refund within 72 hours only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
➤ In case of the booking being more than Six months old, the refund, if any, received from the airlines may be transferred to the customer's Lushtrip wallet. The customer can transfer the said refund amount to the Passenger's bank account from the Lushtrip wallet by logging in to the website of LushTrip at www.Lushtrip.in.
➤ Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions
➤ Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us.
4. Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
➤ LushTrip shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel/other operators closes its operations or declares itself as insolvent
➤ The customers or clients or agents shall not hold the LushTrip liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel/other operators closes its operation or declares itself as insolvent.
➤ On the basis of assurity given by airlines/hotels/suppliers/other operators, LushTrip may sometimes refund amount to the customer but LushTrip reserves the right to recover the refunded amount on event of Airlines/hotels/other operators getting shut down/non-operational/bankrupt.
Last Updated on 31 May 2024
